Privacy Policy
Your privacy is fundamental to our mission. This policy explains how ProcessAI collects, uses, and protects your information.
Information We Collect
Information You Provide
When you create an account, request a demo, or contact us, we collect information such as your name, email address, company name, job title, and phone number. We also collect any information you choose to provide in messages or forms.
Automatically Collected Information
We automatically collect certain information when you use our services, including IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring URL.
Process Data
When you use our process mining platform, we collect and analyze event logs and process data that you upload or connect to our services. This data remains your property and is processed according to your instructions.
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our process intelligence platform, including analyzing processes, generating insights, and delivering reports.
Communication
We may use your contact information to send you service updates, security alerts, and support messages. With your consent, we may also send marketing communications.
Analytics & Improvement
We analyze usage patterns to improve our platform, develop new features, and enhance user experience. This analysis is performed on aggregated, anonymized data.
Data Security
Encryption
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We implement industry-standard security measures to protect your information.
Access Controls
We maintain strict access controls, ensuring only authorized personnel can access your data. All access is logged and regularly audited.
Infrastructure
Our infrastructure is hosted on SOC 2 Type II certified cloud providers with multiple layers of security, including firewalls, intrusion detection, and DDoS protection.
Your Rights
Access & Portability
You have the right to access your personal data and receive a copy in a portable format. You can export your data at any time through your account settings.
Correction & Deletion
You can update your personal information through your account or request corrections. You may also request deletion of your account and associated data.
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
International Data Transfers
Data Location
Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.
EU-US Data Privacy Framework
For transfers from the European Economic Area, we rely on Standard Contractual Clauses and other approved transfer mechanisms to ensure adequate protection.
Data Retention
Account Data
We retain your account information for as long as your account is active. Upon account deletion, we remove personal data within 30 days, except where retention is required by law.
Process Data
Process data you upload is retained according to your subscription plan's data retention policy. You can delete process data at any time through the platform.
Questions or Concerns?
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer.